60-day returns
You have 60 days from delivery to return a HaloRing set for a full refund of the product price. The window starts the day your parcel is delivered, not the day it ships, and it applies to every set in both the warm white and RGB ranges.
What qualifies
- The panels, 24V driver, mounting blocks, screws and stakes are all present
- The fixture has not been installed, cut, spliced or hardwired
- Original packaging is intact enough to ship it back safely
If the set is already installed
Once a ring is wired in and set at the base of a tree it can't be resold, so it isn't returnable for change of mind. Installed sets are covered by the five-year warranty instead: if a panel, an LED or the driver fails, we send the replacement part. You keep the working panels and swap the failed one.
Return shipping
Return freight is yours unless the set arrived damaged or we shipped the wrong item — in those cases we cover freight both ways and send the replacement first.
Refunds
We inspect returns within 5 business days of arrival and refund to the original payment method. Your bank may take a further 5–10 business days to post it. Original shipping charges are refunded only when the return is our fault.
Not returnable
- Sets with cut, spliced or hardwired cabling
- Fixtures damaged by incorrect supply voltage, or immersed beyond their IP65 rating
- Sets missing panels, driver, stakes or hardware
Damaged on arrival
Send photos of the parcel and the fixture within 7 days of delivery. We will ship a replacement panel or driver, or refund in full — your choice.
How to start a return
Email us or use the contact form with your order number and the reason for return. We reply with the return address and instructions, usually within one business day. Please don't send a set back before you have those instructions; unlabelled parcels are difficult to match to an order.